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FAQ

Where are you located? Our office is located in Honolulu, Hawaii.

How can I contact you? We can be reached by phone: +1-408-310-0056 or email: info@shopbikinibird.com. Our office hours: Monday - Friday, 12pm PST - 5pm PST

Can I come to your office to shop our pick up my order? Unfortunately, we do not have a retail store. All orders will be shipped via USPS. We do have occasional pop up shops, be sure to check our Instagram and Email Newsletter for up to date events. 

When will my order ship? Processing time takes 1-2 Business Days. Orders placed after office hours, on the weekend, or on a holiday will be processed the following business day. 

What shipping carrier do you use? USPS

When will my order arrive (United States)? If your ship to address is within Hawaii, shipping time takes 1 Business Day. For the continental US (including Alaska), Priority Mail takes 3 Business days, First Class Mail takes 3-5 Business Days. Please note, First Class mail is not insured and we do not 

When will my order arrive (International)? We highly recommend shipping via USPS Priority Express. This method is insured