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Customer Care

CONTACT US

Any questions or concerns? We are here to help you pick out your favorite bikini!

Email Us: info@shopbikinibird.com

Call Us: +1 (808) 263-8389

Customer service is available Monday - Friday, 12PM PST - 6PM PST. 
We are closed on holidays.

If we have missed your call or email, please allow 24 hours for a response.

Please note, orders and emails placed between Fridays 3:00pm PST through Sunday will be processed on the following Monday. 

 

SHIPPING INFORMATION

We do our very best to fulfill your order within 24 hours of being placed! Order processing generally takes 1-2 business days. Once fulfilled, we will email you your tracking number. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided. All orders are shipped via USPS. Please provide an address that is deliverable by the USPS.  

  
Domestic Shipping within the United States 
All domestic orders are shipped via USPS. On larger and/or heavier items, you may be contacted for changes in shipping prices.

Shipping Rates for orders under $100.0USD                                                Shipping Cost 
3 Business Days First Class (non insured)                                                         $4.99
3 Business Days USPS Priority (insured)                                                           $7.99
2 Business Days USPS Priority Express (insured) - Continental US                $19.00 

Shipping Rates for orders $100.00USD and over                                            Shipping Cost 
3 Business Days First Class (non insured)                                                          FREE
3 Business Days USPS Priority (insured)                                                            $4.99
2 Business Days USPS Priority Express (insured) - Continental US                 $19.00 

Please note: We strongly recommend shipping via USPS Priority. 
The First Class Shipping option does not include insurance on the products being shipped. Please choose this option at your own risk. If your package is lost or your items are damaged we do not offer refunds and/or replacements if shipped via First Class Mail.

Questions on USPS First Class Mail? Click HERE for more information.
Questions on USPS Domestic Priority? Click HERE for more information.
Questions on USPS Domestic Priority Express? Click HERE for more information. 

International Shipping 
International orders are shipped via USPS Priority International. We offer FREE International Priority shipping for orders over $250.00USD. Shipping time is estimated as it depends on your country's customs. 

Shipping Rates                                                                                                                    Shipping Cost 
6-10 Business Days USPS International Priority (non insured)                                             $25.00 
6-10 Business Days USPS International Priority (orders over $250.00 - non insured)          FREE 
3-5 Business Days USPS International Priority Express (insured)                                        $45.00 
  
Please note: We strongly recommend shipping via 3-5 Day USPS International Priority Express. 
The general 6-10 Day USPS International does not include tracking information and insurance on the products being shipped. Please choose this option at your own risk. If your package is lost or your items are damaged we do not offer refunds and/or replacements if shipped via 6-10 Day USPS International Priority. 

Questions on USPS International Priority? Click HERE for more information. 
Questions on USPS International Priority Express? Click HERE for more information. 
  
We may be contacting you via email regarding a change in international shipping prices for larger orders. 

RETURNS

Didn't love your new suit? We offer returns for store credit. We except returns within 14 business days of when you received your order!

Unfortunately, all sale items are final.

How to return your order:

1. Email us at info@shopbikinibird.com or call +1 (808) 263-8389. State your order number and which item(s) you would like to return.

2. We will issue you a return# to refer to. Once provided with a return#, please mail your return to the following address:

BikiniBird
Return #____
PO Box 1284
Kailua, HI 96734

Please note, we do not provide prepaid return labels or refund you original shipping cost. We recommend shipping via USPS First Class or Priority. 

3. Once received, we will process your return within 3-5 business days. Your store credit code will be issued to you via email. There is no expiration date for your store credit. Feel free to chat with us via email or phone! We can help you find your right size or a new item!

Please note:

We offer returns for store credit only. 

We do not offer direct exchanges. (A new order must be placed, with the use of your store credit code.)

We do not refund shipping charges. 

All return items must be unused and undamaged with its original hang tag and sanitary strip.

DAMAGES

For any returns regarding damages, please email us at info@shopbikinibird.com or call us at +1 (808) 263-8389.