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Customer Care

CONTACT US

Any questions or concerns? We are here to help you pick out your favorite bikini!

Email Us: info@shopbikinibird.com

Call Us: +1-408-310-0056

Customer service is available Monday through Friday, 12PM PST through 6PM PST.

If we have missed your call or email, please allow 24 hours for a response.

Please note, orders and emails placed between Fridays 3:00pm PST through Sunday will be processed on the following Monday. 

 

SHIPPING INFORMATION

We do our very best to fulfill your order within 24 hours of being placed! Order processing generally takes 1-2 business days. Once fulfilled, we will email you your tracking number. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided. All orders are shipped via USPS. Please provide an address that is deliverable by the USPS.  

  
Domestic Shipping within the United States 
All domestic orders are shipped via USPS. On larger and/or heavier items, you may be contacted for changes in shipping prices.

Shipping Rates for orders under $100.0USD                                                Shipping Cost 
3 Business Days First Class (non insured)                                                         $4.99
3 Business Days USPS Priority (insured)                                                           $7.99
2 Business Days USPS Priority Express (insured) - Continental US                $19.00 

Shipping Rates for orders $100.00USD and over                                            Shipping Cost 
3 Business Days First Class (non insured)                                                          FREE
3 Business Days USPS Priority (insured)                                                            $4.99
2 Business Days USPS Priority Express (insured) - Continental US                 $19.00 

Please note: We strongly recommend shipping via USPS Priority. 
The First Class Shipping option does not include insurance on the products being shipped. Please choose this option at your own risk. If your package is lost or your items are damaged we do not offer refunds and/or replacements if shipped via First Class Mail.

Questions on USPS First Class Mail? Click HERE for more information.
Questions on USPS Domestic Priority? Click HERE for more information.
Questions on USPS Domestic Priority Express? Click HERE for more information. 

International Shipping 
International orders are shipped via USPS Priority International. We offer FREE International Priority shipping for orders over $250.00USD. Shipping time is estimated as it depends on your country's customs. 

Shipping Rates                                                                                                                    Shipping Cost 
6-10 Business Days USPS International Priority (non insured)                                             $25.00 
6-10 Business Days USPS International Priority (orders over $250.00 - non insured)          FREE 
3-5 Business Days USPS International Priority Express (insured)                                        $45.00 
  
Please note: We strongly recommend shipping via 3-5 Day USPS International Priority Express. 
The general 6-10 Day USPS International does not include tracking information and insurance on the products being shipped. Please choose this option at your own risk. If your package is lost or your items are damaged we do not offer refunds and/or replacements if shipped via 6-10 Day USPS International Priority. 

Questions on USPS International Priority? Click HERE for more information. 
Questions on USPS International Priority Express? Click HERE for more information. 
  
We may be contacting you via email regarding a change in international shipping prices for larger orders. 


 
RETURNS
 
We hope you love your purchase as much as we do, but if it doesn't fit we are here to help you find the right style!

 We offer returns for store credit. We except returns within 14 business days of your order's ship date. All items must be unused and returned with its original hang tag, sanitary strip, and packaging. Please note, we do not offer returns for refunds to your credit card or pay pal account and we do not refund your order's shipping costs. All sale items and sunglasses are final.

To return:

1. Email us at info@shopbikinibird.com or call +1-408-310-0056. State your order number and which item(s) you would like to return.

2. We will issue you a return# to refer to. Once provided with a return#, please mail your return to the following address:

Bikini Bird Order Return #____

2658 Hillside Ave

Honolulu, HI 96822

Please note, we do not provide prepaid return labels or refund you original shipping cost. We recommend shipping via USPS Priority.

3. Once received, we will process your return within 3-5 business days. Your store credit code will be issued to you via email. There is no expiration date for your store credit. 

 

Please note:

We offer returns for store credit only. 

We do not offer exchanges.

All discounted items and sunglasses are final. 

All return items must be unused and undamaged with its original hang tag and sanitary strip.

 

For any returns regarding damages, please email us at info@shopbikinibird.com or call us at +1-408-310-0056.