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CONTACT US

Any questions or concerns? We are here to help you pick out your favorite bikini!

Email Us: info@shopbikinibird.com

Call Us: +1 (808) 263-8389

Customer service is available Monday - Friday, 12PM PST - 6PM PST. 
We are closed on holidays.

If we have missed your call or email, please allow 24 hours for a response.

Please note, orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following Monday. 

 

SHIPPING INFORMATION

We do our very best to fulfill your order within 24 hours of being placed! Order processing generally takes 1-2 business days. Once fulfilled, we will email you your tracking number. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided. All orders are shipped via USPS. Please provide an address that is deliverable by the USPS.  

  
Domestic Shipping within the United States 
All domestic orders are shipped via USPS. On larger and/or heavier items, you may be contacted for changes in shipping prices.


Domestic Shipping within the United States 
All domestic orders are shipped via USPS. On larger and/or heavier items, you may be contacted for changes in shipping prices.

Shipping Rates for orders under $100.0USD                                               
$4.99 | Business Days First Class (non insured)                                                         
$7.99 | 3 Business Days USPS Priority (insured)                                                          
$19.00 | 2 Business Days USPS Priority Express (insured) - Continental US               

Shipping Rates for orders $100.00USD and over                                      
FREE | 3 Business Days First Class (non insured)                                                          
$4.99 3 Business Days USPS Priority (insured)                                                           
$19.00 | 2 Business Days USPS Priority Express (insured) - Continental US                 

Please note: We strongly recommend shipping via USPS Priority. 
The First Class Shipping option does not include insurance on the products being shipped. Please choose this option at your own risk. If your package is lost or your items are damaged we do not offer refunds and/or replacements if shipped via First Class Mail.

Questions on USPS First Class Mail? Click HERE for more information.
Questions on USPS Domestic Priority? Click HERE for more information.
Questions on USPS Domestic Priority Express? Click HERE for more information. 

International Shipping 
International orders are shipped via USPS Priority International. We offer FREE International Priority shipping for orders over $250.00USD. Shipping time is estimated as it depends on your country's customs. 

International Shipping Rates
$25.00 | 6-10 Business Days USPS International Priority (non insured)          
FREE | 6-10 Business Days USPS International Priority (orders over $250.00 - non insured)         
$45.00 | 3-5 Business Days USPS International Priority Express (insured)        

  
Please note: We strongly recommend shipping via 3-5 Day USPS International Priority Express. 
The general 6-10 Day USPS International does not include tracking information and insurance on the products being shipped. Please choose this option at your own risk. If your package is lost or your items are damaged we do not offer refunds and/or replacements if shipped via 6-10 Day USPS International Priority. 

Questions on USPS International Priority? Click HERE for more information. 
Questions on USPS International Priority Express? Click HERE for more information. 
  
We may be contacting you via email regarding a change in international shipping prices for larger orders. 

RETURNS

Didn't love your new suit? We offer returns within 14 business days of your order's ship date a full refund (excludes shipping cost) and returns within 30 business days for store credit! 

Unfortunately, all sale items are final.

How to return your order:

1. Email us at info@shopbikinibird.com or call +1-808-263-8389. State your order number and which item(s) you would like to return.

2. We will email you a prepaid USPS First Class shipping label*. We encourage our customers to reuse their original package. Drop the item off in your mailbox or at your local post office.  
*please note: we only provide prepaid return shipping labels for orders placed within the United States. 

 

3. Once received, we will process your return within 3-5 business days. 
Returns within 14 business days of ship date: We will email you confirmation of the refund to your CC or PayPal account. Please note, we do not refund your original shipping cost. 
Returns within 30 business days of ship date: We will email you your store credit code. This code does not expire! Please note, we do not include your original shipping cost in your store credit code. 

Please note:

We do not offer direct exchanges. (A new order must be placed, with the use of your store credit code.)

We do not refund shipping charges. 

All return items must be unused and undamaged with its original hang tag and sanitary strip.

DAMAGES

For any returns regarding damages, please email us at info@shopbikinibird.com or call us at +1-808-263-8389. 

We understand that every situation is unique and want to make sure you find the best suit. Please call or email us with any questions. Our online customer service hours: Monday - Friday, 12pm PST - 6pm PST

This return policy reflects orders placed online. For our return policy regarding purchases made at BikiniBird Kailua please refer to your receipt.