Didn't love your new suit? We offer returns within 14 business days of your order's ship date for a full refund (excludes shipping cost) and returns within 30 business days for store credit!
Unfortunately, all sale items are final.
How to return your order:
1. Email us at email@example.com or call +1-808-263-8389. State your order number, which item(s) you would like to return, and the reason - so we know wassup ;).
2. We will email you a prepaid USPS First Class shipping label*. We encourage our customers to reuse their original package. Drop the item off in your mailbox or at your local post office. Shipping time takes about 3-5 business days.
*please note: we only provide prepaid return shipping labels for orders shipped within the United States.
3. Once received, we will process your return within 3-5 business days.
Returns within 14 business days of ship date: We will email you confirmation of the refund to your CC or PayPal account. Please note, we do not refund your original shipping cost.
Returns within 30 business days of ship date: We will email you your store credit code. This code does not expire! Please note, we do not include your original shipping cost in your store credit code.
We do not offer direct exchanges. (A new order must be placed, with the use of your store credit code.)
We do not refund shipping charges.
All return items must be unused and undamaged with its original hang tag and sanitary strip.
For any returns regarding damages, please email us at firstname.lastname@example.org or call us at +1-808-263-8389.
We understand that every situation is unique and want to make sure you find the best suit. Please call or email us with any questions. Our online customer service hours: Monday - Friday, 12pm PST - 6pm PST
This return policy reflects orders placed online. For our return policy regarding purchases made at BikiniBird Kailua please refer to your receipt.