Didn't love your new suit? We accept returns within 30 business days of your order's ship date for store credit! (excludes shipping cost)
Unfortunately, all sunglasses, beauty products and sale items are final.
How to return your order:
All domestic US orders that are eligible for return will come with a return order form and prepaid USPS First Class return shipping label.
1. Fill out the Order Return Form. Make sure to include your contact information and list each item you are returning.
2. Place the prepaid return shipping label to your package - we encourage our customers to reuse their original packaging. Drop the item off in your mailbox or at your local post office. Shipping time takes about 3-5 business days.
3. Once received, we will process your return within 3-5 business days.
We will email you your store credit code. This code does not expire! Please note, we do not include your original shipping cost in your store credit code.
We do not offer direct exchanges. (A new order must be placed, with the use of your store credit code.)
We do not refund shipping charges.
All return items must be unused and undamaged with its original hang tag and sanitary strip.
We do not provide prepaid shipping labels for international orders outside of the US.
***orders placed before 4/4/17 are eligible for our Free Returns Promotion:
Returns received within 14 business days of ship date will receive a full refund (excludes shipping cost).
For any returns regarding damages, please email us at email@example.com or call us at +1-808-263-8389.
We understand that every situation is unique and want to make sure you find the best suit. Please call or email us with any questions. Our online customer service hours: Monday - Friday, 12pm PST - 6pm PST
This return policy reflects orders placed online. For our return policy regarding purchases made at BikiniBird Kailua please refer to your receipt.