Package Protection

By selecting Package Protection at checkout and paying an additional fee of approximately 2.75% of your order subtotal, your order will be protected from damage, loss, or theft.

In the unfortunate event that your order never arrives, or is broken or damaged upon arrival, you can reach out to our team at info@shopbikinibird.com and receive a replacement order or be reimbursed via store credit.

If you have not received your package, but it is marked as "delivered" or "lost":

• With Package Protection: Please wait three days (there is oftentimes a delay) and then contact us with your order number and the details of your package status. Your order will be replaced at no cost to you. If items in your order are no longer available, your order will be eligible for a refund of your original order costs, minus original shipping charges. 

• Without Package Protection: Please wait three days (there is oftentimes a delay) and then please contact the carrier directly to see what action they will take.

Package protection is non-refundable.